FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Who are we?

EXC Wire & Cable is an experienced OEM/ODM manufacturer established in 2006. We have a headquarter in Hong Kong, a sales team in Sydney and a fully-computerized production factory in Shenzhen, China. Some of our major markets range from North America, the Middle East, Europe, and South East Asia.

How can we guarantee quality?

EXC equips with a fully auto-production system, resulting in highly guaranteed product qualities in a shorter production time. Our Quality Control Department carries out strict examinations, with independent test data for after-sale follow-up or tracking, for each cable delivered.

We also oversee every stage of our product production, from raw materials to the final products. We have 100% control over our product quality, assuring the best products are delivered.

What can you buy from us?

We manufacture high-quality network cable communication products including LAN cables, fiber optic cables, network accessories, network rack cabinets, and other products related to network cabling systems.

As an experienced OEM/ODM manufacturer, we also offer customized products according to your specifications.

What are our commitments?

We are committed to offering a positive purchase and user experience.

Our commitments are as follows:
1.      All products are tested in our Quality Control Department to ensure product quality before shipment.
2.      We offer 24/7 online support.
3.      Independent After-sales Department specializing in providing our clients with service promptly within 24 hours.
4.      Free samples on request in 72 hours.

What are the delivery and payment terms?

Accepted Delivery Terms: FOB, CIF, EXW, Express Delivery.
Accepted Payment Currency: USD,CNY.
Accepted Payment Type: T/T, PayPal, Western Union.
Language Spoken: English, Chinese.